Recently, Prolific updated / upgraded the front page of their website and it seems that since that has happened, a number of people are having problems logging in, especially on their smartphones.
Having read a number of these posts in our Facebook Group, here are a couple of things to try:
- Go into your email and find an email from Prolific – click through to the site from there and then click ‘Account’ – this should take you to your account page without you having to login.
- Go direct to the login page – prolific.ac/participant/account – and login as usual – this should redirect you to the old login page.
If neither of these things help, the best thing to do is contact them via firstname.lastname@example.org and explain the issue you’re having.
Hopefully it’s going to be a short lived thing and everything will be sorted out soon.
Not on Prolific? I make around £100 a month from the site when I check in regularly – join up here
Not in the Facebook Group? You’re missing out on a whole host of helpful hints, tips and support – apply to join here
Please share this post in relevant Facebook Groups or on your profile to let others know how they can get back into their Prolific account.